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Q1. What is the package like?
A1. The pills come in one or more blister packs containing 10 pills each. Large orders can be split in parts and come in as many separate envelopes as needed. 2nd part of shipment are shipped next day.
Q2. Will you be offering other products in the future?
A2. If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.
Q3. Are the products you offer FDA approved?
A3. The products we sell are manufactured and shipped from South East Asian Region. All of them are approved by Asian FDA for export.
Q4. What is your privacy policy?
A4. For Privacy policy please click here.
Q5. Do you have any age restriction?
A5. Unfortunately, we do not sell the goods to persons, who are 18 years old or younger.
Q6. How do you ship orders?
A6. Currently we offer shipment through EMS only. But we're looking possibilities of Fed-Ex and other options.
Q7. How long will it take until I get my order?
A7. Your order will be guaranteed delivered within 12 to 15 days.
Q8. What happens if I am not home to sign for my order?
A8. The delivery person will leave a slip or card at your delivery address and you can pick your order up from the post office that is servicing your area or in some cases arrange re-delivery. If you have not been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us, do not return any medications, they would be lost and you will not receive a refund.
Q9. Why do I need to provide my e-mail address?
A9. Without your e-mail address, we cannot provide you with confirmation of your transactions or your account password. The only other e-mails we will send you will cover functionality of the site.
Q10. Is it legal to purchase a medication online without a prescription?
A10. Yes, because we ship from different countries, and depending on the medication, the laws in that country do not require you to have a prescription.
Q11. Do you offer medical advise or provide online prescriptions?
A11. No, we do not provide this service. If you need a prescription, please see your medical doctor, and if you are unsure about taking a specific medication, we highly recommend talking to a professional.
Q12. I am interested in buying a medication, but I am taking another one. Is it safe?
A12. In this circumstance, we highly advise you to ask your doctor to make sure taking more than 1 medication is safe. Some medications combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare provider before purchasing anything from us to ensure your safety.
Q13. Where are your medications shipped from?
A13. Depending where you are located, and which product you are ordering, we will ship your medication from one of our worldwide facilities. We ship most of our medications from South America and Asian Region.
Q14. Do you ship globally?
A14. Currently, we can ship to 18 countries. Their names are ; Australia, Canada, China, France, Germany, Italy, Japan, Korea, Malaysia, Norway, Saudi Arabia, Singapore, Spain, Sweden, Thailand, UAE, United Kingdom and United States of America.
Q15. What are the differences between generic and brand name medications?
A15. Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.
Q16. What is the quality of generic drugs?
A16. To be considered "bio equivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.
Q17. What are the manufacturing standards for generic drugs?
A17. The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.
Q18. What is your returns policy?
A18. We cannot refund or exchange prescription medications due to FDA regulations.
Q19. What is your order cancellation policy?
A18. You may cancel your order before its shipped (within 12 hours). We can not accept order cancellation once the order has been shipped. To learn more, please see our Cancellation Policies.
Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, IP addresses and access logs bearing members IP addresses and/or e-mail addresses could be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.
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